After a storm, what separates a temporary outage from damage?

RowanField

If a connection stays down after the weather clears, what information should go into a help request? I don’t want every reply to just be ‘it’s the rain’.

MorganK

Include when it stopped, whether it ever came back, and the exact current app message. Separate that from what the weather was doing earlier. Only inspect accessible connections when conditions are safe.

RowanField

Would pictures of the mount and cable help?

CaseyBuilds

They can, taken from a safe position. Don’t climb up during bad weather or open sealed equipment. Keep the troubleshooting tied to the present symptoms and the kit’s official guide.

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